Privacy Policy

Last updated: 26 February 2026

Proseq Pty Ltd (“Proseq”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal information we collect

We may collect personal information that is reasonably necessary for our business operations, including:

  • Name

  • Company or organisation name

  • Email address

  • Phone number

  • Job title

  • Enquiry details or project-related information

  • Any other information you voluntarily provide to us

We do not intentionally collect sensitive information.

2. How we collect personal information

We collect personal information in the following ways:

  • When you submit an enquiry or form via our website

  • When you contact us by phone or email

  • During meetings, consultations, or project discussions

  • Through website cookies and analytics tools

3. How we use personal information

We use personal information to:

  • Respond to enquiries and provide requested services

  • Communicate with clients, suppliers, and prospective clients

  • Prepare proposals, quotes, and project documentation

  • Deliver engineering, automation, and support services

  • Improve our website, services, and customer experience

  • Meet legal and regulatory obligations

We only use personal information for purposes you would reasonably expect or that are directly related to our business activities.

4. Disclosure of personal information

We may disclose personal information to:

  • Our employees and contractors

  • Professional advisers (such as accountants, lawyers, or insurers)

  • Third-party service providers who assist with IT, hosting, or analytics

  • Regulatory authorities where required by law

We do not sell, rent, or trade personal information to third parties.

5. Overseas disclosure

Some third-party service providers (such as website hosting or analytics providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with Australian privacy laws.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes appropriate physical, electronic, and administrative safeguards.

7. Cookies and website analytics

Our website may use cookies and analytics tools to collect information about how visitors interact with the site. This information helps us improve website functionality and performance.

You can disable cookies through your browser settings if you prefer.

8. Access and correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.

9. Complaints

If you believe we have breached your privacy or mishandled personal information, please contact us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website.